Welcome to the ShippingExpress Cancellation and Refund Policy. This policy
is framed in accordance with
the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable in India.
Please read carefully to understand our practices.
Cancellation Policy
Cancellation Window:
- You may cancel your order within 24 hours of placing
it, provided it has not been
processed or shipped.
- To request a cancellation, please contact our customer support team
immediately with your order
number and details.
Orders Already Processed or Shipped:
- Orders that have been dispatched or are under processing are not
eligible for cancellation.
- Once the order is in transit, cancellation will not be accepted.
Right to Refuse Cancellation:
- We reserve the right to deny cancellation requests if the item is
customized or if
production/shipping has already started.
Refund Policy
Eligibility:
- Refunds will be provided for eligible cancellations raised within the
specified window.
- Custom or made-to-order items are not eligible for
refund once processing has
started.
Refund Timeline:
- Refunds will be credited to the original payment method within
7–10 business days
after approval.
- Delays beyond this may occur due to banking or payment gateway
processing times.
Non-Refundable Items:
- Delivered products.
- Shipping fees, handling charges, and any applicable duties or taxes.
- Refunds will not be entertained for complaints raised beyond 7 days of
delivery.
How to Cancel an Order
Please follow these steps to cancel an order:
- Contact our support team at Inquiry@shippingxpress.in with your
order number and cancellation reason.
- We will confirm if your order is still eligible for cancellation.
- If approved, the refund will be initiated as per our Refund Policy.
Disputes and Grievance Redressal
- All disputes will be handled in accordance with the Consumer
Protection Act, 2019.
- You may write to our Grievance Officer at the contact
details below for unresolved
issues.
Contact Us
