Cancellation and Refund Policy
Welcome to the ShippingExpress Cancellation and Refund Policy. This policy is framed in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable in India. Please read carefully to understand our practices.
1. Cancellation Policy
Cancellation Window:
- You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
- To request a cancellation, please contact our customer support team immediately with your order number and details.
Orders Already Processed or Shipped:
- Orders that have been dispatched or are under processing are not eligible for cancellation.
- Once the order is in transit, cancellation will not be accepted.
Right to Refuse Cancellation:
- We reserve the right to deny cancellation requests if the item is customized or if production/shipping has already started.
2. Refund Policy
Eligibility:
- Refunds will be provided for eligible cancellations raised within the specified window.
- Custom or made-to-order items are not eligible for refund once processing has started.
Refund Timeline:
- Refunds will be credited to the original payment method within 7–10 business days after approval.
- Delays beyond this may occur due to banking or payment gateway processing times.
Non-Refundable Items:
- Delivered products.
- Shipping fees, handling charges, and any applicable duties or taxes.
- Refunds will not be entertained for complaints raised beyond 7 days of delivery.
3. How to Cancel an Order
Please follow these steps to cancel an order:
- Contact our support team at Inquiry@shippingxpress.in with your order number and cancellation reason.
- We will confirm if your order is still eligible for cancellation.
- If approved, the refund will be initiated as per our Refund Policy.
4. Disputes and Grievance Redressal
- All disputes will be handled in accordance with the Consumer Protection Act, 2019.
- You may write to our Grievance Officer at the contact details below for unresolved issues.
5. Contact Us
