Cancellation and Refund Policy
Cancellation and Refund Policy
Welcome to the ShippingExpress Cancellation and Refund Policy. This policy is framed in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable in India. Please read carefully to understand our practices.
1. Cancellation Policy
Cancellation Window:
- You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
- To request a cancellation, please contact our customer support team immediately with your order number and details.
Orders Already Processed or Shipped:
- Orders that have been dispatched or are under processing are not eligible for cancellation.
- Once the order is in transit, cancellation will not be accepted.
Right to Refuse Cancellation:
- We reserve the right to deny cancellation requests if the item is customized or if production/shipping has already started.
2. Refund Policy
Eligibility:
- Refunds will be provided for eligible cancellations raised within the specified window.
- Custom or made-to-order items are not eligible for refund once processing has started.
Refund Timeline:
- Refunds will be credited to the original payment method within 7–10 business days after approval.
- Delays beyond this may occur due to banking or payment gateway processing times.
Non-Refundable Items:
- Delivered products.
- Shipping fees, handling charges, and any applicable duties or taxes.
- Refunds will not be entertained for complaints raised beyond 7 days of delivery.
3. How to Cancel an Order
Please follow these steps to cancel an order:
- Contact our support team at Inquiry@shippingxpress.in with your order number and cancellation reason.
- We will confirm if your order is still eligible for cancellation.
- If approved, the refund will be initiated as per our Refund Policy.
4. Disputes and Grievance Redressal
- All disputes will be handled in accordance with the Consumer Protection Act, 2019.
- You may write to our Grievance Officer at the contact details below for unresolved issues.
5. Contact Us
- Company Name: SHYAM ENTERPRISES
- Email: Inquiry@shippingxpress.in
- Location: Surat, Gujarat, India
