Cancellation and Refund Policy
Cancellation and Refund Policy
Welcome to the Shipping Express Cancellation and Refund Policy. Please read the following carefully to understand our practices regarding cancellations and refunds.
1. Cancellation Policy
Cancellation Window:
- You may cancel your order within 24 hours of placing it.
- To request a cancellation, please contact our customer support team immediately with your order details.
Processed or Shipped Orders:
- Orders that have already been processed or shipped cannot be canceled.
- Once an order is in transit, it is no longer eligible for cancellation.
2. Refund Policy
Eligibility:
- Refunds are issued for orders canceled within the specified cancellation window.
- Custom or personalized orders are non-refundable once production has begun.
Refund Process:
- Refunds will be processed to the original payment method used for the order.
- Please allow 7-10 business days for the refund to reflect in your account.
Non-Refundable Situations:
- Orders that have been delivered.
- Shipping charges and any applicable customs duties, taxes, or fees.
3. How to Cancel an Order
To cancel an order, please follow these steps:
- Contact our customer support team via email or phone with your order number and cancellation request.
- Our team will verify the cancellation eligibility based on the order status.
- If eligible, a refund will be processed according to our Refund Policy.
4. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
- Email:
